So we had an odd outage here at the Maddox house. Internet quit working. Phone quit working. FIOS boxes couldn't access the Internet either (tested On Demand, Widgets, etc). So I called Verizon tech support.
Me: Yeah, everything except for the television video stream has quit.
Tech: Have you changed anything on your router?
Me: Not for about a year now.
Tech: Let me run some tests and check. Oh I found the problem, your wireless on your router was turned off.
Me: Yeah, it's been off for about a year now. I'm using a Wireless N router.
Tech: I turned your router's Wireless back on. Did that fix things?
Me (thinking): WTF? The wireless has been off for a year and why would that affect the FIOS boxes and phones anyway.
Me: Nope. Maybe you should reset the equipment here?
Tech: Well, let's see if turning the wireless on fixed things.
Me (beating my forehead so hard I made it flat): Um, ok,
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